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For problems or errors with the BC interface that require assistance in resolving, contact

For problems with the reports and its content as well as conditions and contract details, please contact the CRIF contact person.

In any case, please note the following things in the email: The support request should

  • Describe your problem in detail or how the error occurred (preferably with a screenshot).
  • describe what happened before the error is triggered
  • in case of errors with a report provide the CreditSolution document ID, the identification number and the name of the company

In this way, the support request can be processed as quickly as possible and thus help can be provided as early as possible.